Backup StrategyDo you have a backup strategy and/or disaster recovery plan? If yes, please describe your backup strategy and/or disaster recovery plan
Monitoring SoftwareDo you use a monitory & alerting software for exceptions (et.al) if they happen? If yes, what monitoring & alerting software is used (examples are Sentry, etc.)?
Support TicketsAre you using a system for customer support/tickets? If yes, which system is used for customer support/tickets?